Training & Support

Here are some details on how our initial training program works, and our on-going support that is built into the Hickory Dickory Decks system.

Our initial training program is four weeks for the owner and three weeks for their lead carpenter, held at our head office in Hamilton, Ontario. One of the four weeks for the owner is sales and marketing and is done in a classroom environment.

Our trainers are experts in design, sales, building, and business operations, with all segments being interwoven into a complete training system.

The Training System

There are three weeks of deck building during the day with our experienced and licensed crafts person. Some of this time might be spent inside our 6,000 square ft wood shop/training facility. During training, the new franchisee will spend time in real life situations with our professional team. Over the training period many long term relationships will be built that can be of assistance in the future. Our training manuals cover sales, building and operations, and are constantly being updated and improved. Our philosophy is that training never stops.

Once the initial four week period is complete, the new franchisee will be in daily conservations with a franchise manager. These managers have experience in all of the fields of running a successful deck business and are available daily for questions and support. Some of the things a franchise manager does with a new franchise is helping with:

  • Designing his/her first deck
  • Future designs
  • Marketing budgets
  • Yearly business plans
  • Inspecting decks and pictures
  • Home shows
  • Helping interview new staff
  • Problem solving
  • Auto-CAD drawings for permits
  • Assisting with sales calls

Hickory Dickory Decks offers training for the existing franchises as well, with half day training workshops every week, all year round. We also have a three day pre-season training convention that is packed full of what’s new each year. We’ll explain in full detail about the product details so you can, in turn, sell those products to your clients.  Our business has grown by building a strong team of quality oriented members. Our entire team, both franchisees and head office staff, are there to support each member.

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